Been a customer for years. Complete shambles. WILL NOT USE AGAIN 1. Last month, ordered contact lenses ‘in stock’ as needed ASAP. Waited and waited but never arrived. No email. When I rang up they told me the lenses were not in stock (as stated on their site) and would be 10 days wait. 2. Three days ago I ordered lenses for my son for next day delivery as he’s off on holiday at the end of the week. Still not got them, and we don’t know where they are... it was a £60 order and when I asked if they could kindly send me out the trial pack of 5 lenses in the meantime so as my son would have some for his holiday they said NO, it’s not their policy. No apology nothing. Also, wouldn’t let me speak to a manager as, again, ‘it’s not their policy’. NOT PROFESSIONAL AT ALL ON THE PHONE.