A couple of times recently I’ve placed an online order for something that was in stock, yet nothing turns up. I’ve enquired and been told that they were then out of stock and they’ve refunded me. However, I feel I shouldn’t have to chase it up, their communication is terrible. Yet again I ordered three things in their sale, 5 items in stock for one, the other two just said “in stock” so assume they have many of them, but nothing has turned up. The online system just says “pending” and all the items are now out of stock. I emailed and received an automated reply saying they’ll get back to me in 3 days. But they haven’t. They used to have good customer service. What’s happened? Will avoid in future.