I wanted a gloss or smooth finish Quadrant, it was not clear on the web site what finish the item was, so I telephoned and was told for gloss finish to order EQ19AG. that it was best to order on line and not over the phone. When the order arrived it is wood grain and not gloss as required. I telephoned again and was told there was nothing could be done as I had ordered on line, further I was told 'no one at fascias would have told me the code given was for gloss'. So basically what is being said is I am not believed. As a final conciliatory note I was told I could return the item at my own expense and they would see if anything could be done. The cheapest cost I can find for returning the item is £25.00 on top of the £61.00 already spent and with no guaranteed outcome this is throwing good money after bad. The whole conversation was dealt with in a generally disinterested and unhelpful manner. Not somewhere I would shop again.