I opened my purchase on my living room floor after the delivery man refused to wait while I checked it saying he would put uncheck on his note pad. I started to assemble the item by fitting the upright sections into support rail, it was then I noticed upon picking second rail that it was bent with a damaged edge, which had a blood stain on it. I then checked all of it and found large severe scratch marks on both sides going all the way down. i then measured the uprights and found them to be fence length. I checked my order and found you had mixed up the order ref. i have repacked the item and I await your pickup. I would like a refund please. there were 2 people in my home at the time whom I pointed out the damage to, and are willing to help you in your enquiries. I am very disappointed in my purchase and trusted you deal with this matter with expedience. thank you. b edwards