Ordered a set of engraved gifts to be delivered in time for a wedding to give my ushers. Order didn't turn up and no outreach from the company at all. The day after my wedding I got a call saying that they needed to verify I had placed the order because some 3rd-party database they use had tagged my address, email and phone number as likely to be fraudulent. I have never encountered any issue with any company ordering to my address, and I wasn't even asked to provide any proof of anything on the phone, so if it was a dodgy order that would be terrible security! Anyway, that was the first and last time I'll order from these folks - can't rely on them clearly.