I've been buying meat from Farmison for a few years and always been very impressed with the quality and customer service, until my last 2 orders. In fairness to Farmison, both issues I've had begin with DPD Delivery. An order at the beginning of December wasn't left in my safe place as requested, instead the proof of delivery shows my package being left on my front doorstep facing the street. Needless to say, when I returned home my package was nowhere to be seen and none of my neighbours knew anything about it ... I complained to DPD who referred me to Farmison who referred me to the police. No-one I dealt with seemed apologetic or sympathetic. I noticed the proof of "delivery" disappeared from DPD's website after my conversation wither their representative too. I'm still waiting for a resolution. My second order in December was delayed by 24hrs, with no notification. The DPD website promising delivery the following day but there was no ETA provided. Remembering that DPD are unable to help the parcel recipient I got in touch directly with Farmison customer service. The representative let my know my parcel had been damaged and would not be delivered, this contradicted the info DPD provided so I was grateful to find out the truth but also stressed to find my Christmas meat would take another 3 days to be delivered. Given my previous experience I was apprehensive but had no choice but to accept a later delivery. The 2nd delivery was also left unattended on my doorstep but thankfully I was at home and able to retrieve it straight away. The meats turned out lovely on Christmas but I was disappointed by the delay, given the high standard of customer service I'd received in previous years I had expected a voucher or token of apology in the package as I'd had when orders went wrong in the past. All in all, I would say the standards from the butchers are still very high, but based on the customer service and delivery I will be unlikely to shop with Farmison again