I purchased a wing rib of beef for our Christmas meal. The beef had much more fat than was a ) necessary and b ) ( more importantly ) than the product shown on the website ( I attach a photo taken from the website and a photo of the meat I received) Some crude maths .. on the website the fat thickness is just over 20% of the thickness of the product at the widest part of the rib. On the product I received at the same point the fat represents about a third of the thickness ie over 50% more fat than advertised. I wrote to Farminson to complain about this. They did not want to enter into any dialogue about the amount of fat on the meat sent relative to the product displayed. They involved the butchery department who informed me that a ) beef comes with fat b ) the fat is known as a fat cap and c ) the meat would cook beautifully . I knew all of this already but they did not want to discuss the actual quantity of red meat that I received. As a " gesture of goodwill " I received a voucher for 25% of the cost of the meat. I appreciate this but I was not after a gesture .. I was seeking recognition that the meat sent was substantially different from the product advertised. If you pride yourself as an online butcher you should send meat that is similar to the meat advertised or if substantially worse sell it at a lower price. I will not buy from Farminson again and as a sign of good faith I will not use the voucher that Farminson sent me as a gesture of goodwill.