Your venison burgers had sharp shards of bone in them that were hazardous to health. I alerted you immediately in October. You ignored me. I pushed. Reply from your Ops Director said all equipment tested and fine. I pushed for answers. I tested two more packets from two different batches. More sharp bone shards. I informed you. I sent an email to your CEO. He called me - ‘ what is it you want’ - a salesman type bully. He kept telling me that he ‘the CEO was calling me personally’. I stated I wanted them to establish why the bones were in their meat and I wanted to understand why they hadn’t established why and why had they not recalled the batches they knew were contaminated and presented a risk to health. He kept stating it was a very rare occurrence and everything checked out fine. I kept saying that three out of three batches was not a rare occurrence but in fact the very definition of consistency! They agreed to my request to collect my 6 remaining batches to check them. Returned and heard nothing, despite prompts. In the meantime after their pitiful initial response I made sure this was reported to the Food Standards Agency. The FSA did an unannounced visit and reviewed CCTV of the time when the three batches were produced. Wrong size mincing plate and the diverter was not fitted properly so content that should not have been in the burgers was in them! Bone and gristle etc. Venison bone is quite brittle and sharp. So why did the CEO lie to me…Why has this product not been recalled?