I would give it a 0 if that's available. I ordered a heritage pork rib rack on FarmFoods and on their website they had pictures of what it looked like. It was clearly a rib rack (st Louis style, baby back style whatever you name it) The representative insisted that the name of the product is correct and I just happened to get a bigger rib that was more of a rib roast. The product I received was labeled "5 rib rack" which was not even stated not on the website. If it was stated as 5 rib rack and weigh about 4-5lbs, I would've at least contacted customer service to clarify it it's a roast or rib rack. If you look at the 2nd and 3rd pictures of the link. (if it's not there anymore, it means they've taken it down out of shame) It is truly misleading. I've been a customer at d'artagnan and first timer at farmfoods because of a friend's referral. Sharon provided me with the worst customer service because after almost 24 hours, she emailed me with this response: "We understand that you feel it is a roast because of the weight." after everything I've explained. Did you even really look at your website pictures? How about informing me that your company will make better notes on the website? or "educate" me which ones are which? Left a sour taste in my mouth. I will keep shopping at d'artagnan.