I put in a very large order at the beginning of February and received it late. It was obviously packed well before shipping, at least in part, and sent off before the Easter holiday where it was in transit for over 5 days. As it was late and tightly packed many of the plants had suffocated. Some of the bags were empty. Some root balls were rotten, some too tiny to be viable. One or two bags were missing completely. I reached out to the company and the onus has been put on me to supply photographic proof. With approximately 80 plants to unwrap in a hurry I was obviously unable to take the time to photograph everything but did inventory as they came out of the box. Not happy with the reply that they would like to “help” me but I need to provide photos. I have some very irate videos but no time to edit that. General feeling… for an order over 600€ service should be a little more effective… so disappointed. 😢