I ordered the new Tonneau Milan watch and received a simple order confirmation via email. As the planned shipping date approached I wanted to coordinate the delivery since the watch is a gift. I contacted the Farer team via email (although I would prefer to have been able to speak with someone !) and thankfully they were able to accommodate my timing request. However, on the day of delivery, I did not receive proactive notification and tracking details for the delivery either from Farer or Royal Mail. The contact at Farer told me this should have happened automatically - to which I completely agreed - but it did not. Something on the Farer process did not happen as it should. This was disappointing and required me again to contact Farer via email. The watch arrived on time but these important shipment details should have been avoided and have impacted negatively my impression of Farer. The process has been functional and transactional - but a missed opportunity to build a relationship with a new customer, meaning I am unlikely to buy another watch from Farer.