Incompetent on another level especially… Incompetent on another level especially the aftercare team, im pretty sure aftercare team which only comunicate via email and not by phone is some sort of chat bot, only answer bits of what you ask and lack the skills to actually sort the issues out you raise!!! waiting for a delivery on 28th of May as they advised us would happen,did not turn up or actually bother to advise that it was not coming, yesterday 1st April chase and told no idea why its not been delivered but will be delivered 2nd April, 2 packs arrive badly damaged which courier advised after sales at Flooring Direct Flooring were already aware of but failed to advise me. Aftercare team asking me to maybe use damaged wood as offcuts ???? send them pictures of two damaged packs, one of which clearly shows the inside of packet and all the sides of each plank damaged, despite this we have to now take all planks out and take endless pictures of damaged planks as the pictures are not exceptable...... instead of simply replacing two packs they want to replace individual planks ???? you have already held our project up now you want us to dance for you to earn the privilege to replace the flooring you delivered damaged and very late!!!! I have supplied and fitted flooring for customers for over 15 years this is simply the worst customer care experiance I have encountered by any flooring company, I would strongly recommend not dealing with them as they scream incompetant!!!!!