The floors are fine but looks like the driver took my sack trolley back with him.. He was kind enough to bring the rolls into the building as I couldn't carry them myself. I went back down after he left to bring the trolley back up but my industrial trolley was gone. I would have happily tipped him but he rushed off and decided to help himself to my trolley? I understand this delivery company isn't the usual one they use - but the service is poor. It was an industrial trolley.. Also curbside delivery is a joke. These rolls are heavy and its not easy to carry them. I'm a woman who can barely lift but was expected to bring the rolls in upto the second floor myself. I asked for a date/time to at least arrange for support from friends/family on the day of delivery to bring it up but all they gave me was a 30 minute heads up which did nothing for me.