I ordered two lengths of 12.5m but you advised you can only supply it as 2x10m +5m due to carrier limitations (which other companies do not have). So I arranged to collect it and send my 'man with a truck'. You knew he was coming, when he was getting there and yet you refuse to release the goods as "I might do a chargeback and deny I've had the goods". Really?! I then have to pay by bacs so I "can't do a chargeback" and send him again to collect (Total incurred costs +£300) whilst I have to TRUST YOU to do the refund of the credit card. I'm sorry that you've had a bad experience with a chargeback (I presume) to instigate such a ridiculous policy but not every business customer is going to rip you off, far from it. Business to business requires a level of trust and since you are unwilling to demonstrate that, I find it difficult to consider trading with you in future. We install exhibition stands so almost every week purchase flooring, but I'm afraid it is not going to be from you.