I ordered my flooring for a Friday so would be at home , part of my delivery arrived on the Thursday ? . I just happened to be on my way out and the driver caught me . I rang and was told by the member of staff they would investigate and call back . I waited to no avail and had to call back myself to be told yes the rest of the delivery would come as ordered on the Friday . the rest of the items arrived on late Friday and I box of flooring as damaged and I bottle of glue squashed and all over the items ,I cleaned it all up and rang up to explain , the gentleman advised send email with pics and would be investigated . I did this and awaited call back as promised . nobody rang and I had to call back on the Saturday to find out what was to be done I was told the damaged box was not damaged enough and the fitter I employ would be able to use as offcuts , as for the glue this would be sent out asap and I would receive no later than Tuesday the next week I advised fitter booked in for Wednesday and was assured glue would be there and fitter would be able to use damaged wood . Tuesday came and went with no glue ? I rang 9.30 am next day and was told it would be with me later that afternoon and Michael would ring me back after speaking to delivery service to try and get more info. he never rang and I had to send an email to him to get a response , he advised would defo be with me by 5.20 pm , I advised fitter here now and short on glue and that I would have to do a 50 mile round trip to get some as I live in the country . he apologised for item not arriving but not for chasing up and making sure was to be delivered on Tuesday or for not getting back to me . as you might guess the glue never arrived and I had to delay the fitter and go get some of my own putting myself out doing a fifty mile trip in very bad weather and making the fitter sit twiddling whatever whilst I went to get the glue . Michael never rang back to check if item arrived and that seems to be the case with this company the customer service is very poor and I constantly felt I was chasing things up for myself rather than being looked after by a company whom I had just spent a lot of money with. The whole experience was of poor customer service and I felt let down . WHILST I APPRECIATE FACTORY FLOORING CANNOT HELP DELIVERY LETDOWNS THEY SHOULD KEEP IN TOUCH ONCE A PROBLEM HAS BEEN POINTED OUT AND MAKE SURE THE PROBLEM IS RESOLVED FOR THE CUSTOMER AND CALL THE CUSTOMER BACK WHEN PROMISED . I HAD TO PUT MYSELF OUT NOT ONLY TO KEEP CALLING THE COMPANY BUT TO TRAVEL FOR THE GLUE DOING A 50 MILE ROUND TRIP .