THE PRODUCT DID NOT ARRIVE AS AGREED WAS 2 DAYS LATE. NO UPDATES ON THE DAY OF DELIVERY AND ALTHOUGH ASKED FOR NO UPDATES ON THE DAY AFTER EITHER BECAUSE THEY COULDN'T GET THE DELIVERY COMPANY TO UPDATE THEM!
THE PRODUCT IS NOT AS DESCRIBED, THE PATTERN IS COMPLETELY DIFFERENT. PHOTOGRAPHIC EVIDENCE PROVIDED TO THE CUSTOMER SERVICE MANAGER WHO CLAIMS IT IS THE SAME PRODUCT AND CONFIRMED REFUND IS ONLY APPROVED IF WE PAY TO RETURN THE ITEM OR DELIVER IT OURSELVES BACK TO THEM.
NO COMPLAINT OR DISPUTE PROCESS ... SHOCKING
2 years ago
Factory Direct Flooring Ltd has a
4.6
average rating
from
9,615
reviews
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