I’m very disappointed that the free next day delivery that I have had with FTF for many years has now been removed. I have been a loyal customer since 2006 and have spent many thousands of pounds with you. I ordered last Friday for a holiday this Friday and have still not received my order. I am now going to be going away without adequate spf. This is an appalling service when spending such a large amount of money and I can not over emphasise my disappointment. Expectations run high when cosmetics are of this value and this company provided first class service to match its high end products for 16 years, what has changed? Please don’t tell me that I could have paid for express delivery as this is not the point.