FtF is inconsistent and sometimes quite rude. On occasion I have to chase my order, waiting a week before anyone replies and then it’s with a lot of attitude as though FtF believes I am in the wrong. When I use my FtF points to get dpd delivery, FtF changes this and does not inform me, and again I have to chase and met with attitude. One of the few reason I stay with FtF now is because they joined Virgin Atlantic Flying Club, so I can earn miles according to the amount I pay. But if I use F2F points to get a discount for my purchase—a whopping max £10 on products that start min £30– I should still earn Flying Club points on the balance, but F2F cancels and refuses my points. If you shop at Sainsburys and use a voucher you can still collect nectar points on the remaining spend. Flying Club brings a lot of additional business to FtF and if FtF doesn’t agree, I don’t know why they penalise the customer. No one reads or responds to these reviews so I’m not sure why FtF deserves any more loyalty.