Anonymous
I am keen to support a local (not major chain) optician. While I am reasonably satisfied, I really don't like the hard sell all the time. It's very off-putting. Stop trying to up-sell or add extras. And if an extra is mentioned make it very clear what it costs. I feel left in the dark about what I'm paying for and if I ask it seems like a personal affront that I'm checking. I don't like being mugged off.
4 years ago
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