I ordered £64 worth of goods from France but my parcel got held at the French customs. As I was unable to provide the documentation that customs required, I asked for my parcel to be sent back to the UK. I notified Express Chemist who assured me I would be getting my money back once they had received the items. I was told weeks later that Express Chemist had received the parcel but that I would not be getting my money back as “unfortunately the temperature in France during this time exceeded the manufacturers recommended storage temperature of 25°C” and, because of this, they are unable to sell on the items I had requested (Cuprofen, paracetamol and decongestant nasal spray). Additionally I was then told they are unable to accept the return of the Paracetamol Capsules & Cuprofen Tablets as these are a P (pharmacy only) medication. I was not aware of any of this before placing my order.