Purchased travel insurance, no problem taking my money. Booked a holiday costing over £2000 but due to my partners mother having a sudden illness and being an only child, we tried to rearrange the date but Thomson holidays did not respond to our travel agent. Reluctantly we cancelled our trip. I sent off my insurance claim and my partner se t hers to her isurerers, Aviva. My partner received a full refund in 3 weeks whilst I am still fighting to obtain any monies. My advice to anyone is to avoid usi g this Company as they will look for any way to avoid paying out monies where a legitimate claim has been made. Absolutely disgusting practice.!!!