"IBIS NORTHAMPTON - BUYER BEWARE - RUDE AND UNHELPFUL
Truly the worst customer service, rudeness and apathy I have encountered.
Booked with Expedia - booking for wrong night - despite being free rooms the tried to rip me off and say I could not cancel, from staff with a serious attitude problem.
IBIS AND EXPEDIA REALLY EXCEEDING APATHY IN CUSTOMER SERVICE _ BUYER BEWARE!!!
The antithesis of customer service - BUYER BEWARE!!!!!"