I went to buy a pair of gloves, the lady was very helpful, the gloves were one size but some were wider than others. She kindly found a pair wide enough then said to me if you buy two pairs you get a third pair free or a hat, I said ok I will have the extra gloves please, not the hat, we found the second pair then looked for the third pair.She found the third pair wide enough but they were two pounds dearer, she said you will have to pay the extra two pounds. I said fine. We stopped looking and she went to the till. When I got home I realised she had charged for all three pairs, two at six and one at eight pounds. No free gloves. I went back to EWM shop with the receipt and said I bought two pairs of gloves at six pounds and should have had a free pair. I believed I should have paid £14 not £20. 2@£6 and the £2 surplus on the 3rd pair The lady called the manager. What a terrible fuss she made, held up the other customers. Said many people don’t want the free offer, and spent ages trying to tell me I was in the wrong! I said well most people in their right minds would want the free offer. And I would like what was offered . I showed her several receipts of previous purchases but she said I don’t want to see them. She had no interest in customer care whatsoever. She did a wonderful job of putting me off ever going into that shop again.