Handover of new car was very good although the petrol tank was showing zero when driving away. At least a gallon of petrol would have been appropriate. John G was the salesperson I dealt with and found him both helpful and knowledgeable. All the necessary paper work was duly presented and signed and the transfer of vehicles went really well. John went round the new vehicle with me to make sure everything was in order. I did a direct swap of Q3 for Q3 which was fine, my only concern would be your availability of another make e.g: Mercedes C class or VW R line. Finally the Q3 I did return was presented in pristine condition and it would have been nice for someone to have made an appropriate comment.