We placed an order for an Audi A3 which we were informed would be ready approximately 3 months down the line but this could not be guaranteed however if it was not ready when we required it there would be a similar car to tide us over until it was ready. Although we needed a car in about 10 weeks we could manage for a couple with a stop gap or maybe even without a second car so we thought this was acceptable and therefore in good faith paid a deposit equalling the monthly payments. In the month leading up to the time our previous lease deal (through the NHS) was due to finish we contacted evolution on a number of occasions to get updates as to where they were with the A3 we had on order. Each time we were told that there were no updates but not to worry as there would be something in stock that they could put us in until it was ready. The week our previous car went back there was still no information on when our order would be ready. We were then offered 2 cars as a stop gap. Neither of these options were similar to an A3 and were both over £150 a month more. We were informed that we would have to pay the going monthly rate for these which was not an option as was way over the budget we had set and nobody could tell us if this would be for one week or 6 months as there was still no word on the car we had ordered. At this point, hugely disappointed and frustrated we asked for our deposit back and order to be cancelled as they could not fulfil their end of the agreement. We did receive a refund of £250 quite promptly on the 3rd of May but this was £6 short of the amount we had parted with 2months earlier. All in all a very disappointing experience especially given the company came highly recommended by family members who luckily for evolution still use the service.