Poor service.....Unable to properly provide me with they needed from a design perspective and then when asked for a refund - Note that no goods had been sent for production - Telling me I have wait 30-days for my £412.20 refund! Spoke to their accounts department and got fobbed off about they are experiencing a back log and basically I will have to wait. I paid proforma invoice asap but I have to wait 30-days for my money to come back?? Not a good way to do business. There is no mention of 30-days wait for receiving back for funds "pre-job" completion....In fact here is an excerpt of their T's and C's refunds policy here: "Receiving your refund All refunds will be made within 30 days of EverythingBranded.co.uk receiving and checking the returned goods. If the products are deemed damaged and/or unsaleable then the goods will be returned and no refund given" No mention of 30-days delay applying to refunding monies "pre-job completion". To top it all off, my request for payment was escalated as I needed the funds back onto my credit card on Monday 5th January to avoid late payment charges. Lo and behold no monies has been refunded and I have been levied a £12.50 late payment charge + probably a note on my credit file. I am beyond fuming and right now I just want my £412.20 back + £12.50 late credit card penalty charge so grand total of £424.70. Avoid! Tony