This company does not value their customers. It pretty much states in their terms that they will not be held responsible for failure to fulfil a delivery commitment. After asking on the 17th Sept for follow up on who the courier was that delivered the goods to an address other than my own (which I did not agree too) I have had no word back. No one has called to apologise either. I have no order and apparently not entitled to receive my money back. I have now escalated this complaint by other means. Appalling. I wouldn't even give one star...but I have no choice!