All my dealings were with Callum Burton who was prompt, efficient, helpful and courteous in all his dealings with me. The product (highlighter pens) was nicely branded with my company logo following my instructions. I appreciated being given a photo of how the product would look which allowed me to make a small change. The order arrived promptly as promised. The dual highlighter make a nice promotional gift and several people commented positively on its usefulness. One person suggested the ink dried up a little too quickly when they were using it. Otherwise, I highly recommend both the company and the product. I just wish they were able to supply less than 200 pens.