Avoid this company if you want high quality products delivered on time. I will never use this company again. I wish I could give no stars, but sadly that’s not an option. I placed an order needed for an event on the 5th July 2023. I submitted my final design to this company on 06/06/2023. We were assured in writing on 20/06/2023 that the notebooks WILL arrive the week after once production had finished. When they didn’t arrive the following week, I requested an update on 29/06/2023, and we were assured that the notebooks would arrive on 03/07/2023, also in writing. When I viewed the tracking, I saw that the notebooks were being delivered to completely the wrong address, despite the company having had the correct delivery address from day one. The item was refused delivery (as is to be expected as it arrived at the wrong address), and then got stuck in a ‘routing delay’. I was told over the phone multiple times on 29/06/2023 that my order would arrive on Monday, then on Tuesday I was told it would arrive in the afternoon, despite the package’s tracking never changing. The representative I was in contact with began to avoid my calls when I was looking for updates on my order, and I know this because when my colleague called from a different number, he picked up straight away. My order finally arrived two weeks late, and the quality is terrible. Firstly, the box the notebooks were delivered in was battered. The notebooks inside are flimsy, and many of the pens attached fell apart while taking the books out of the box. The colour binding is not accurate to the image online at all. The logo they have printed onto the books is COMPLETELY WRONG, as the white parts of the logo have been printed black, so it looks terrible – according to the terms and conditions the company ‘reserves the right to change any colours’, but I fail to see how changing white to black falls under that disclaimer. I have been lied to both over the phone and via email, and have had promises made that have gone completely unfulfilled. We are extremely disappointed with the service and poor quality provided from this company – they were incredibly keen for us to place the order, and we have been completely let down by them from every angle.