It took a while for our new business to build the funds to buy our first batch of merchandise. We settled on Everything Branded because they agreed to beat the price of a competitor. We were pretty excited to open up the mugs when they arrived but....they were the wrong colour. Doesn't sound much, but we'd taken a good while to settle on a product and colour that matched our brand and to not receive what we'd ordered is more than annoying. Although the quotation Everything Branded sent us included confirmation of the colour we requested they have blamed us on the problem and refused to help, even going as far as saying that they're not told of the colour choice of a product when a customer makes an order or requests a quote. Quite ridiculous. So, after spending over £1000, a huge investment for us, we're left with a product that we don't want, and the subsequent complaints process has been even more painful than the rest. No responsibility taken at their end, no compromise, a rubbish end to what should have been an exciting step for our little project. If you're a small business that doesn't have money to lose, I can't recommend Everything Branded. Dealing with them has left us with 250 mugs that we'll find hard to sell, and a general bad taste from poor - even accusatory - customer service. You know the 'customer is always right' mantra? It doesn't apply with this bunch. I'm always happy to share the ins and outs (and communication) with anyone considering going through these guys. I write this review because I don't want anyone else to be as disappointed as we are. Now, I'm off to try and sell hundreds of mugs that we don't want. Argh!