Shocking products and even worse customer service! Signed off the proof before Christmas only for the bottles to arrive with the printing 50% the size of the proof and the colour being a 10% tint of the agreed colour. I contacted my account lead by email and was ignored. I contacted my account lead by phone and was ignored again. I then requested a full refund and mentioned the reasons (with photo proof) and was met with a sarcastic and petulant reply stating that I have signed off the proof and highlighting that I had sent the proof image of design instead of the final design 5 - pointless and time wasting message as the image on the final proof was BIGGER than the previous in version four - the colour remained the same throughout. It would suggest to me they get a lot of these complaints and resort to a default response. I asked to speak with a manager as to why the member of staff was trying to argue that the quality was terrible by suggesting I was looking at the wrong proof. I was told I had to follow procedure and the products we collected a week ago on Monday. I emailed Jordan to tell him that the bottles have been and have not heard back since. Not even a courtesy email to say he will look out for the bottles and refund the payment as soon as possible. I am not stuck with a company letting down a non profit children's football club and the club sitting around waiting for a refund to be made, with zero contact in between. I would never be using this company again and would rather pay extra and be provided with what was agreed and paid for and know there will be even the smallest customer service if ever a problem is met.