I have bought several items from evergreen direct and was initially happy with the service and look of the items. However as seen with some other reviews the items do not last as expected and if the stems are wooden they do not stand up to rot even though they are advertised as outdoor plants. I believe that there is a quality issue with the manufacture and to stick to the 1 year warranty means you have no come back. I was offered a discount to buy again but it just seems to be good money after bad if I accepted. Disappointed that the quality is not something that the company will just blame their manufacturers on as they are the supplier that picked them!