Unfortunately our experience has been poor. Some of the product pictures are misleading so, **read the small print** and if that doesn't help, contact the company before you make a purchase! We submitted a trial order with a view to using Evergreen Direct for our fast expanding events planning and hospitality businesses. We were disappointed when the order arrived as it wasn't as expected (note: there have been previous comments in reviews regarding this). The after-sales customer service became a bit of a battle with, what can only be described as, an argumentative member of staff. It took a number of emails to provide us with basic, helpful information which resulted in additional costs. Two of the bushes had leaves missing which we found in the bottom of the box but due to the difficulty with after-sales, we'd already decided at this point not to place further orders and therefore didn't raise this problem. We are raising it now to alert others to what we feel is a quality issue. Had the after-sales service been a more positive experience, this review could have been prevented.