Absolutely first class. I was a bit last minute sending the ashes, I kept putting it off as I was struggling with the grief of losing my sister. Then I was worried the necklace wouldn't come on time for my nieces birthday. I emailed EverWith and explained the circumstances, and they made sure the necklace arrived on time. It's beautiful and my niece wears it every day. I researched different companies before buying, and I am just so glad I chose EverWith. In these days of sometimes poor customer service, I absolutely cannot fault this company. Recomend 100%.