Really really disappointed. After wearing The necklace for two weeks only and I am out shopping when the chain snaps. There was never any pulling on the chain at all and I wouldn’t have known it has snapped but for the feeling of the “locket” falling. Before contacting yourselves and receiving a replacement I took the chain to 2 jewellers and the said the chain was only worth £25 !!!! Considering what your company charges I find this absolutely dreadful and my deceased partner would be absolutely furious.
Helpful Report
Dear Valued Customer,

I am so sorry that this has happened to your chain.

If you could send us some photos to we could see whether this was a manufacturing issue or not. If so, we would obviously have to look into this.

I have spoken to our jewellery specialists and I am afraid that a jeweller wouldn't be able to give an exact price as we all use different suppliers. We also sell our chain with the item itself, instead of separately and so this will affect the overall price.

Many Thanks,

EverWith Memorial Jewellery is rated 4.88 based on 555 reviews

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