I studied the virtual Level 4 Diploma in Event Management and Marketing Communications. There was limited, if any, support and guidance from lecturers. It felt like the virtual students were forgotten about. Several of the online lectures and resources were not available and I had to email multiple times asking to have resources made available to me. After paying a substantial amount for the course I was disappointed with the lack of support. Waiting for my final grade was a very poor experience, I was very much left in the dark waiting to receive my grade. When I did finally receive my grade there was no breakdown of my units, no feedback and no percentage.