I sent three packages with Eurosender from the Netherlands to Germany. The trouble started right away when I booked an order for three individual packages and despite multiple mentions and reminders by me the sales representative booked three pallets instead. As a result I got an order confirmation with three pallets instead of three packages. Despite another call to clear the issue up, the same sales representative confirmed that the booking was exactly as it was supposed to be. As a result, I overpaid for the service. That would have been fine, if not one of the packages (a surfboard) arrived completely shattered, the nose broken off and another big ding at the tail. Knowing that such things often happen to fragile shipments, I had padded the surfboard extremely well (two board bags, pillows, plenty of clothes, towels and a wetsuit). I have no idea how you would have to treat a package in order to shred it to pieces as much as it had been - it is easy to suspect intention behind this. Anyways, of course I claimed the broken package but as many have experienced there is no way of getting a refund when you don't have the delivery man sign off on the damage at the handover - which is hard to do as they usually leave as quickly as possible. So all in all, I overpaid for a service which destroyed my surfboard with no chance of getting a refund. While Eurosender "tried" to help me with the claim it took them only 1 or 2 days for them to send me a notification that it was impossible to get it. To be fair, Eurosender is only an organization which distributes shipments to individual shipping companies. Nonetheless, there doesn't seem to be any sort of screening, nor any accountability of individual shipping companies. Cannot recommend in any way.