I had ordered a shipment of 2 packages from Germany to Greece for today 21.03, having paid in advance 180 Euros. I called Eurosender more than 5 times today, asking them at what time will DHL pick-up the packages. They always replied that they will contact DHL and they will let me know. They never gave me any feedback. Late in the afternoon, they provided me an e-mail address of DHL so that I could contact them directly. I contacted DHL, and they told me they will pick-up the packages tomorrow 9.00-14.00!!! I have taken a day-off from my job today, and now I need to take another one for tomorrow. Eurosender service and customer support are completely unacceptable and terrible. I will never use them again, I advise the same for you.