Trustpilot reviews Categories My Reviews My Settings Help LOG OUT Alternate Text Ibtihal Zahran ES For companies Review of Eurosender Ibtihal Zahran Ibtihal Zahran 1 review Star 1 Star 2 Star 3 Star 4 Star 5 Updated a minute ago DON'T SHIP ANYTHING THROUGH THEM! Worst experience ever! I am relocating to the Netherlands, and I am trying to ship boxes from Spain. I called while I was filling in the measurements online to make sure I was doing everything correctly, as it was my first time to place an order for pallets. The representative was of no use. What he explained actually made me insert incorrect information! Then, the next day he called a couple of times while i was at work and no access to my phone. So he decided to modify it according to what HE thinks appropriate. I called back but unfortunately it was after working hours, then it was the weekend. I called Monday morning to explain that this isn't what I need, but it was too late! And he is tone is more like ' I did you a favour, otherwise your boxes will be shipped late'! Well, guess what! It's Wednesday and my boxes are not picked up yet! The company is a disaster, I spend a long time on the phone explaining and they just don't care. People work there know nothing and are not trained at all. They claim they have the best prices and services, it's not true. They hire another company (such as DHL in my case) to do the transport part. Then you face other problems with that company too! Because simply they were not involved since the beginning. Ah! And by the way, door to door service to them apparently means that they will take it from the ground floor of your building. A piece of information that nobody will tell you until they actually arrive and refuse to take your packages. Then they will ask for extra fees for an extra person and for the second attempt! Total scam! I highly recommend you book through a know carrier not through this third party!