Very bad experience. Everything had started pretty well though, ordering from the site was easy, but once I paid it was a nightmare. I sent 5 packages from Amsterdam, Netherlands, to Antibes, France. A first date has been planned to collect the packages in Amsterdam. The time slot was from 8:00am to 18:00pm. So I waited all day! And no one came. Not a call, not an e-mail, nothing! Very unhappy, I sent them incendiary e-mails! I was really annoyed because I left Amsterdam the next day at 6:00am. Their incompetence didn't suit me at all. They e-mailed me back saying I had to provide a Dutch phone number! Not a word of apology, nothing! Pretending it was written in the GCU! Scandalous! They could have told me before they made me wait a whole day! They say that a local number is mandatory. So I get them a Dutch number, and I reschedule a pickup the next week. (A friend had to ask a day off to stay at the apartment) And guess what? This same day I get a call from a lady telling me we need to plan a date for the pickup... Exasperated, I tell her it's supposed to be today and my friend took time off for it. She tells me she doesn't know... And we're rescheduling an appointment for the next day. This is bullshit! They're finally coming. The driver smokes a cigarette while my friend (who had to stay at home again for a whole day!) has to put the packages in the truck himself. Now my parcels are in transit to France, I hope to see them again one day but given their incompetence I doubt it. And icing on the cake: I got a call this morning from a lady telling me we need to plan a date for the pickup! I think it's a joke! I have to explain to her that the packages are already gone: it's outrageous that she doesn't know, it shows just how pathetic their organization is and their customer service too. Never use their services, this company should not exist they are unable to do their job!