So many things went wrong. In my email confirmation from Eurosender it stated that I had paid for suitcases to be shipped but when their outsourced company came to collect my items they refused to take the suitcases. Then the shipment got lost, no one knew where my things were. They finally showed up but with one box open and half its contents missing. The cherry on top of this nightmare was Eurosender charging me a 96 euro fee to my card without my consent because they said my shipment had been overweight. I weighed my items multiple times and submitted exact measurements, the shipment was not overweight. Do not use this company.