We ordered satellite internet from Europasat a week before Christmas 2014. Two months later, we were still waiting for a date to have our receiver, modem and router installed. There had been promises that installers would call us, but none did, despite our having paid a considerable sum up front to Europasat. Only once I threatened to cancel our subscription and requested a full refend did someone finally get in touch. This was not the usual installer, apparently, but he was excellent (alan@ecosse-tc.co.uk, from Ecosse Technology & Communications), installing the equipment within 2 days of my first speaking with him. I would readily recommend him and Ecosse-TC to anyone wishing to have satellite internet provided and installed in Scotland/ Northern England. As for the TooWay Europasat service, once installed, it has been terrific. We live at least 5 miles from the nearest BT exchange, and the internet over the landline was, frankly, woeful, with even simple email taxing the system. However, we can now stream iPlayer programs and LoveFilm movies, which is a revelation, and a revolution! The data cost is relatively high, especially compared to my Virgin Media cable service at a previous address, but just having access to the internet in this fashion has made a tremendous difference. Now it's working, the internet service has been great, but I am very concerned with how rapidly Europasat will respond to any future technical problems. We have had no apology or explanation of why it all took so long to arrange, and then when we did have an installer call, we found it could be completely installed within half a dayI. If only Europasat customer service had matched the efficiency and speed of Ecosse-TC, and the internet service, once it finally arrived!