In General the service is good and Europasat were very helpful when I was first researching, allowing me to test it out from their premises in Bicester. I do find that the speed is incredibly variable. I've never had the advertised 20Mbps, best I've got is 18Mbps, and for example today (9.10 on a Friday morning) the speed is down to around 2.5Mbps download. I average 10Mbs, which is fine for what I need. I think the company would be better off having a 10Mbps rate with a 10Gb (or more) download limit as I rarely get above 10Mbps but quite often have to be mindful of my download limit. I work from home and just use email and internet browsing.