Unfortunately, I have not been able to make contact with the infamous Harry Al-Darraji, and my experience with BigBlunder is still utter pants. If only this review saviour would sweep me off of my feet and make all the one-star review go away! If only I could be connected to a technician or customer service representative who names themselves with perfect spelling, manners, decency, blah, etc, blah, etc, to pick this woeful company up off of it's back and help me forget all the many ways in which their company is not actually being run! It begs the question, Harry, Qad, Zoe, Ryan, Ben and all the other suspiciously fully-named BigBlunder representatives, why do you still work for this company? Are you in fact the owners of the company looking to give yourselves a pat on the back whilst sitting around smoking a spliff instead of answering calls and emails? I think the way to deal with this is to attack your fake reviews and give your disgusting company the proper savaging it deserves.