Entered into a 2 year contact in 2017. Satelite service got worse so also got a 4G package with EE in Nov 2017. Stopped using the satelite from November 2017 but continued to pay the DD till July 2018. Cancelled the DD in July 2018 as did not think we were in a contract. The 2 years had long run out. Received an email from BigBlu to say 'sorry you are leaving' couple days after so understood they'd acknowledged it. Then got an email not long ago to say we were in £338 in arrears asking to make contacts which we did. Explained situation to advisor. We were offered a call back from finance team but never got a call back. Hence rang back again and another £85 been added by now and BigBlu are not prepared to compromise in any way at all and left us no choice but to pay the now £424. Am disgusted and disappointed by the service considering all the years we have been loyal with them including the time we paid but did not use the service!