After finally getting through on the phone I was put on hold whilst they looked into an issue with my account as our Garden Centre and Restaurant had ground to a halt (which turned out to be usage of all of our data following windows updates) whilst on hold after about 20-30 mins the phone system then hung up on me, I rang back and waited another 20-30 mins and did not even manage to speak to someone before I was hung up on, on the third attempt I believe I spoke to someone and was eventually put through to Tech support but had to ring them back, thankfully he advised me to press option 3 when I rang and they answered promptly and resolved the problem straight away, my only issue was dealing with either sales or accounts, I would say if like me you ring up and speak to someone and you need transferring give them your number in case you get disconnected or put on hold for eternity.