Had a system installed two weeks ago, very slow, even slower than my talk talk service which is miles from the exchange, spent over 3 hrs on the phone waiting for someone to answer at different times, took £90 out of my account for a 'service charge' which they couldn't explain - still waiting for a refund, their technical team told us they would talk to the satellite provider to turn our signal up !! - guessing that's NASA ! Got them to remove the system yesterday, All in all a bad experience , the 1 star is for the staff who are very nice when you can eventually get through to them.