I was waiting 10 mins to talk to a sales person, yes a sales person. then got through to Customer services. Mike wasnt at his desk!!! what just one person on sales!!!! As i was hanging on the line decided to check reviews run by the website and please dont be misled by the STARS **** 4 and 5 stars mean nothing and its extremely misleading. I was reading the messages on the 4 stars and people were saying yes ok service but the download is not what i was promised, called many times, service is poor, no reply to emails, money taken when major issues are there. I am not even a customer yet and i think the company is deliberately manipulating their score. Read the review and it will put you off it did me