Very, very poor customer service. Support tickets are raised and go completely un-answered, and now they have removed the facility to even do this. No one calls back when they promise, and if you call them, no one is available to deal with your specific enquiry so the only option is to wait for another call back, which you know isn't going to happen. This seems to be a company that knows people only chose them because the normal, copper or fibre options aren't available, and so don't really care about actually looking after customers, as they know the customers have no choice. Dealing with them is an utterly horrible experience which i wouldn't willingly subject anyone to.