Kerri
DO NOT USE EUROFIT IN STAFFORD PARK. I have had THE worst experience with them, please avoid them at all costs! I went in with my indicators and hazard lights not working, the handbreak light permanently on, and my car going into limp mode occasionally. I got told it was a EGR valve and it was £350 to sort it, and it would be done within days, so we paid straight away. 2 days later I went to get my car after they “repaired” it and the engine wouldn’t start, and THEN as I went to leave my car it wouldn’t lock at all, leaving me stranded and having to leave my car unlocked in an unsecured car park on an industrial estate. First off they said it was the battery and to come up on the Saturday, so my Mom and I wasted nearly two hours waiting around Stafford Park before they then told us it wouldn’t be ready that day anyway. Then they said they had fitted the wrong valve and needed to replace it. The battery wasn’t the issue, and therefore we wouldn’t be charged. Then when I called again they said it wasn’t the battery or EGR valve, it changed to the pipe was blocked and it needed cleaning out, which took 4 days to do. I called nearly every day for an update because when the garage said they would call me, they never did. I was always told “it will be ready tomorrow” and it never was. After 16 days I finally went to collect my car and they tried charging me for a new battery (despite them telling me the battery was not the problem) and then kept saying “it’s had 6 hours of labour on it which we ain’t charging you for ”, so God only knows what they did with my car over the 16 days! I left he garage to find my car STILL had the same problem. The dash lit up like a Christmas tree, the handbreak and engine fault light still on, and hazards and indicators wouldn’t work. I went back into the shop where Sunni was extremely argumentative and defensive from the get go, and tried to tell me that we went in with a car that wouldn’t start. After 10 minutes of arguing he finally realised he was looking at the second job sheet, and the first job sheet had the break light and engine management light on it, which was supposed to have been fixed but it hadn’t. Sunni was so unhelpful and argumentative, I was appalled. As well as all of that, they also tried blaming my partner by saying that they drove the car out of the yard fine and when he went to get it, that it wouldn’t start. They also said they told my partner they would charge for the battery. Little did they know I was with my partner every phone call, and when he collected the car, so he was essentially trying to fob me off and completely lying to make out like the garage weren’t to blame. I am now left with a car with the exact same problem as it had 16 days ago, and £350 less money in my bank thanks to this shocking garage. We didn’t even get so much as an apology, let alone a refund for the works not complete. We also did not get offered a courtesy car which is shocking considering they left me without a car for 16 days and we told them that we needed it. The worst experience and worst customer service I have ever had. Avoid this garage at all costs. I will be taking this to the head office and further if I need to. I just wanted to write a review to warn other people in case they have the same disgusting and unprofessional experience.
3 years ago
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Eurofit Autocentres has a 4.6 average rating from 1,468 reviews

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